Order Management Order Management Orders Status Pending Order Cancelled Order Shipped Order Refunded Order Action Button Disputed Order Order Details Ship Order Cancel Order Cancelled Order Searching Orders Order Management Click on Orders, and you will be directed to the Orders Dashboard. Here, you can view all your orders and manage them easily. Orders Status All your orders are conveniently listed here; 10 per page, along with essential details such as the order dates, corresponding shipping labels, current order statuses, total amounts, and an action button that allows you to efficiently manage each order. This makes it easy to track, update, or make any necessary changes to your orders. 1. Pending Order Pending orders refer to customer orders that have been placed but are not yet fulfilled or completed. This could mean they are awaiting processing, payment, stock availability, or shipment. Essentially, they are tasks or transactions that require action to move forward. 2. Cancelled Order Cancelled orders are those that were placed but later terminated before completion, often due to customer decisions or payment issues. In such cases, if payment was made, we need to issue a refund to the customer. 3. Shipped Order Shipped orders are those that have been processed, packed, and dispatched to the customer. These orders are in transit and on their way to the delivery destination. 4. Refunded Order Refunded orders are orders where the customer’s money has been given back, usually because the order was canceled, returned, or had a problem. 5. Disputed Order A disputed order occurs when a buyer or seller raises a complaint about a transaction, such as issues with delivery, product quality, or payment. The platform may intervene to resolve the dispute through refunds, replacements, or other corrective actions. Action button From this section, you can manage your order by choosing the appropriate action. Select “Shipped” to mark the order as processed and sent to the customer, or choose “Cancel” to stop the order and initiate a refund if necessary. Order Details When you open an order, it displays all the relevant details about the order. This includes the order number, status, product name, quantity ordered, price, shipping costs, and the customer’s full name and contact information. Additionally, you’ll find action buttons for managing the order and an option to print the invoice for your records Ship Order When you click on “Ship,” a pop-up will appear where you must enter the Order ID, tracking number, and selected delivery service to mark the order as shipped. Cancel Order When you click on “Cancel,” a confirmation popup will appear to confirm that you intend to cancel the order. This extra step ensures that the cancellation is intentional, giving you the opportunity to double-check your decision before proceeding. Cancelled Order When an order is cancelled and you click on “Accept Refund,” a popup will appear prompting you to specify the reason for the refund. The seller will then have the option to either accept or reject the refund request. If the refund is rejected, the seller must provide a reason for the rejection, ensuring clear communication and transparency in the process. Searching Orders From your Order Dashboard, you can effortlessly search for orders by selecting categorized order statuses, entering a specific order number, the customer’s zip code or choosing multiple orders within a selected date range. This feature helps you efficiently manage orders by classifying them based on their status, ensuring a well-organized record for easy tracking and processing.