Payment and Earnings Payment and Earnings Step-by-Step Breakdown of Mallshark Fees and Seller Payout Refund Policy for Sellers Total Earnings Discounts Payment and Earnings Understanding the payment structure and fees on Mallshark is essential for sellers looking to maximize their profits. Unlike many other e-commerce platforms that charge high commissions, Mallshark offers a more seller-friendly approach, ensuring lower costs and competitive pricing for buyers. We charge a simple 8% markup per order, keeping our pricing transparent and predictable. In this guide, we’ll break down how payments are processed, what fees you can expect, and how our straightforward pricing model benefits your business. Step-by-Step Breakdown of Mallshark Fees and Seller Payout When a customer places an order on Mallshark, they pay the total amount, which includes the product price and shipping fee. In this example, the customer pays $90 for the product and $10 for shipping, making the total $100. From this amount, two types of fees are deducted before the seller receives their payout: the Stripe payment processing fee and the MallShark platform fee. Stripe charges 2.9% of the total amount plus a fixed $0.33 per transaction, which comes out to $3.23 in this case. Additionally, Mallshark applies an 8% platform fee, which is $8.00 for this order. The total fees deducted are $11.23 ($3.23 from Stripe + $8.00 from Mallshark). After these deductions, the seller receives the remaining amount, which is $88.77. This transparent fee structure ensures sellers clearly understand their earnings from each order, allowing them to plan their pricing and profits effectively. Here’s a step-by-step breakdown of the calculations: When a customer places an order, the payment is securely processed and held for 30 days from the date the seller marks the order as shipped. This waiting period helps ensure the transaction is verified, any issues are resolved, and platform policies are followed. After 30 days, the seller’s earnings—after deducting fees—are automatically transferred to their account. For example, if an order is marked as shipped on January 1st, the seller will receive payment on January 31st. This process keeps payments safe and transparent, giving buyers confidence while ensuring sellers have a clear and predictable payout schedule. Refund Policy for Sellers Refunds are processed through Stripe, and the refunded amount (excluding Stripe’s fixed transaction fee) will be reversed directly from your Stripe balance within the first 30 days of the transaction. However, after 30 days, once the payment has been transferred to your bank account, you will be solely responsible for handling any refund requests. At that point, Mallshark will not be involved in any refund-related actions. Total Earnings You can conveniently track your total sales and monitor your earnings by accessing the “Reports” section on your seller dashboard. This section provides detailed insights into your sales performance, including daily, weekly, and monthly breakdowns. Discounts The Discounts section empowers you to view, manage, and customize promotions for your products, helping you attract more customers, increase conversions, and boost overall sales. This feature supports two main types of discounts: Percentage-based Discounts – Deduct a specific percentage from the original price (e.g., 10% off). Fixed Amount Discounts – Reduce the price by a set monetary value (e.g., $30 off). Additionally, you can offer: Coupon Discounts – Generate unique coupon codes for customers to redeem at checkout. These codes can be used for sitewide discounts or for specific products and variations. Sales Discounts – Set up time-sensitive sales, such as flash sales or seasonal promotions, to create urgency and boost sales during limited windows of time. You have full control over how and where these discounts are applied. Discounts can be set across your entire store, on selected products, or even on specific product variations, giving you granular flexibility in your promotional strategy. Moreover, you can: Apply multiple discounts simultaneously, such as offering a 10% discount sitewide while also adding a fixed $30 discount on select products and a 50% discount on two specific items—all at once. Simply create a new discount or edit an existing one with ease, allowing you to quickly respond to changing market conditions or customer preferences. Create customized coupon codes for customers to redeem at checkout. Set up limited-time offers to encourage urgency and quick decision-making from potential buyers. From the Discounts section, you can easily access the discount management page, where you can add new discounts, edit existing ones, and track their performance in real time. By strategically leveraging discounts, you can: Drive traffic to your store, Clear out old inventory, Increase average order value, and Strengthen customer loyalty— —all while maintaining a competitive edge in the market.