Shipping and Fulfillment Order Processing Time Shipping Methods and Costs Returns and Exchanges Shipping Profiles Create Shipping Profile Edit Shipping Profile Order Processing Time Order processing time refers to the period between when a customer places an order and when it is prepared for shipment. As a seller, orders are typically processed within 8-10 business days after receipt. This includes verifying payment, packing, and preparing the items for shipping. However, processing times may be impacted by factors such as order volume, item availability, custom orders, or the shipping method selected. During high-volume periods like holidays or sales events, processing times may take longer. It’s important to communicate any delays to customers and set realistic expectations, especially during busy times. Shipping Methods and Costs Our platform offers two simple shipping options for sellers: free shipping and fixed-rate shipping. With free shipping, we cover the delivery cost, offering customers a smooth, cost-free experience. For fixed-rate shipping, a consistent, predetermined rate is applied regardless of package size or destination, ensuring transparency at checkout. Shipping costs are clear and easy to understand, with no hidden fees. These options allow sellers to provide reliable and straightforward delivery choices to their customers. Returns and Exchanges As a seller, it’s important to have a clear Returns and Exchange policy to ensure customer satisfaction. We accept returns within 14 days of purchase, provided items are unused, in their original condition, and packaging. For defective or incorrect items, exchanges are offered for the same product, or a refund if the item is out of stock. Customers are responsible for return shipping costs unless the return is due to our error, in which case we cover the shipping. Some items, like final sale or personalized products, may not be eligible for returns or exchanges. To learn more about our full policy, please click on the link below: https://mallshark.com/terms Shipping Profiles By clicking on “Shipping Profiles,” you will be directed to a page where you can select from pre-made shipping profiles, such as the free shipping option. Alternatively, you have the flexibility to create your own custom shipping profile tailored to your specific needs. This allows you to offer the best shipping options for your business and customers. Create Shipping Profile When you click on “Create Custom Shipping Profile,” a form will open where you can enter the required information. After filling out the form, click on “Save Profile” to save your custom shipping profile. Once saved, you can easily use this profile later to select the shipping method for your products. Edit Shipping Profile When you click “Edit,” a form will pop up where you can modify the previously added shipping data. After making the necessary changes, simply click “Save Profile” to update your custom shipping profile.